Privacy Policy

Last updated: October 7, 2025

Privacy Policy | AutoRev

Privacy Policy

Last updated: [insert date]

This Privacy Policy for AutoRev LLC (“AutoRev,” “we,” “us,” or “our”) explains how we collect, use, disclose, and safeguard personal information when you visit autorev.ai or app.autorev.ai, use our software and AI features, or otherwise interact with us (the “Services”). It also describes your privacy choices and rights under applicable U.S. state laws. Our approach and structure follow widely adopted SaaS practices (separate cookie/choices pages; clear notices; public subprocessor references). :contentReference[oaicite:3]{index=3}

Summary of Key Points

  • We collect account details you provide (e.g., name, email, phone, billing address), credentials (usernames/passwords), and customer support content.
  • We automatically collect “Derivative Data” such as log/usage, device, and IP-based location data; we use analytics to understand usage and improve the Services.
  • We disclose data to service providers (hosting, analytics, payments, communications, AI platforms) and to affiliates/partners as described below.
  • Our advertising & social tracking may be deemed a “sale” or “sharing” of personal information under some state laws; you can opt out at /privacy-choices.
  • You can unsubscribe from emails and reply “STOP” to SMS to opt out. We generally delete personal data within 3 months after account closure (unless law requires longer).

1. Scope

This Policy applies to personal information collected through our website, app, and related communications and events. Separate pages provide our Cookie Policy and privacy choices/opt-out flows—an approach many SaaS providers use for clarity. See Cookie Policy and Privacy Choices. :contentReference[oaicite:4]{index=4}

2. Information We Collect

2.1 Personal information you provide

  • Identifiers & contact: name, email, phone, billing address.
  • Credentials: usernames and passwords.
  • Commercial: subscription tier, order history, invoices.
  • Support: messages and related metadata.

2.2 Collected automatically (“Derivative Data”)

  • Log & usage data (service diagnostics and events), including IP address, browser type/settings, timestamps, pages/actions, referrers, and performance data.
  • Device data such as device/OS, app identifiers, ISP or mobile carrier, and hardware model.
  • Location data derived from IP address (approximate city/region).

2.3 Google API Services

If you connect Google services, our use of information obtained from Google APIs adheres to the Google API Services User Data Policy (including Limited Use).

2.4 From other sources

We do not collect personal information about you from other sources for the purposes described here.

3. How We Use Information

  • Provide & operate the Services; create/manage accounts; deliver voice/AI agents.
  • Fulfill & manage orders and subscriptions; process payments.
  • Improve the Services and user experience; run analytics, testing, and diagnostics; identify usage trends.
  • Marketing (email/SMS) where permitted, including measuring campaign effectiveness and delivering targeted ads.
  • Security & abuse prevention; detect, prevent, and respond to fraud or misuse; enforce terms and policies.
  • Legal compliance and business operations (accounting, audits, corporate transactions).

4. When & With Whom We Disclose Information

We disclose personal information to these categories of recipients acting as service providers/processors: website hosting and cloud infrastructure; authentication and account services; payment processors and finance tools; data storage/backup; analytics and performance monitoring; communications and collaboration; sales/marketing and ad networks; AI platforms for model inference/automation; testing and QA; and professional advisors.

We may also disclose to our affiliates and selected business partners for purposes described in this Policy, and as required by law or to protect rights and safety.

Subprocessors list: We maintain a current list of core vendors used to deliver the Services (similar to how leading SaaS providers reference a public subprocessor page from their DPA). If you need this list, contact support@autorev.ai. :contentReference[oaicite:5]{index=5}

5. Cookies, Analytics, Ads & “Sale/Share”

We use cookies, SDKs, and similar technologies for functionality, analytics (e.g., usage metrics), and advertising. Details and controls are in our Cookie Policy. Our use of ad networks and social media cookies may be considered a “sale” or “sharing” of personal information for cross-context behavioral advertising under certain U.S. state laws. You can opt out at /privacy-choices and manage browser settings. (SaaS leaders commonly provide a separate California/US state notice or page for these disclosures.) :contentReference[oaicite:6]{index=6}

6. AI Features & Your Choices

The Services include AI applications, bots, automation, and document generation. We process user inputs, prompts, and outputs to provide these features, including via third-party AI platforms acting on our behalf. We take reasonable steps to contractually restrict those providers to processor/service-provider use only.

Opt-out: You may request to disable AI processing where feasible by emailing support@autorev.ai or via /privacy-choices. Disabling AI may limit certain functionality.

7. Marketing Emails & SMS

With your consent where required, we send marketing emails and SMS. You can unsubscribe from emails using the link in our messages. For SMS, reply STOP or UNSUBSCRIBE. We do not sell, rent, or share your mobile number with third parties or affiliates for their own marketing. Message/data rates may apply.

8. Online Payments

We use a third-party payment processor to handle payment card details in accordance with PCI-DSS. We do not store full card numbers on our systems.

9. Security

We implement appropriate technical and organizational measures (access controls, encryption in transit, monitoring, and secure development practices) designed to protect personal information. No security controls are perfect, and we cannot guarantee absolute security. (Leading providers publicly describe their security posture; you can request our current summary.) :contentReference[oaicite:7]{index=7}

10. Data Retention

We retain personal information as needed for the purposes described here, to comply with legal obligations, resolve disputes, and enforce agreements. When an account is closed, we aim to delete or de-identify personal information within 3 months, unless a longer period is required or permitted by law.

11. Children

We do not target or knowingly collect personal information from individuals under 18. If you believe a minor has provided personal information, contact us to request deletion.

12. International Transfers

We are U.S.-based and may process information in the United States and other countries where our service providers operate. By using the Services, you understand your information may be transferred to jurisdictions with different data protection laws.

13. Your U.S. State Privacy Rights

Depending on your state of residence, you may have rights to: (i) know/confirm whether we process your personal information; (ii) access/obtain a copy; (iii) correct inaccuracies; (iv) delete; (v) opt out of targeted advertising, sale, or certain profiling; and (vi) appeal our decision on your request.

How to exercise your rights

We will verify your identity and respond within the timeframe required by applicable law. Authorized agents may submit requests where permitted.

California disclosures

In the past 12 months, we collected (and disclosed for business purposes) identifiers (e.g., name, email, IP), customer records information (e.g., billing address, phone), commercial information (e.g., subscription history), Internet/network activity (logs, analytics), and approximate geolocation (IP-based). Our use of ad networks/social cookies may be considered a “sale” or “sharing” of personal information; opt out at /privacy-choices. (SaaS peers commonly publish a supplemental CA notice reflecting similar disclosures.) :contentReference[oaicite:8]{index=8}

14. Global Privacy Control & Do-Not-Track

Our Services currently do not recognize or respond to Global Privacy Control (GPC) or Do-Not-Track signals. Manage cookie-based preferences via /privacy-choices and your browser settings.

15. Changes to This Policy

We may update this Policy from time to time. The “Last updated” date will reflect the latest changes. Material changes will be posted on this page and, where required, we will notify you via email or through the Services.

16. Contact Us

Questions or privacy requests:

Email: support@autorev.ai
Web: /privacy-request

© AutoRev LLC. All rights reserved.